FAQ

Q1:I HAVE A SPECIAL REQUEST FOR MY NECKLACE

A1:Please contact us by email, our designers will evaluate your needs and do your best to meet your wishes.

 

Q2: I HAVE A PAYPAL ACCOUNT BUT I CANNOT COMPLETE THE ORDER.

A2:Please contact us with your order details.

We will gladly send you an e-mail with a PayPal Payment Request in order to complete your payment and process your order.

 

Q3: ARE WE HAVE TO PAY IN DOLLARS?

A3:The prices on our site are in US dollars by default.

 

Q4:HOW MUCH IS SHIPPING ?

A4: Shipping cost is calculated based on the shipping method, you can choose the free shipping or payment shipping (Expedited shipping, urgent shipping). Please add all the items to your cart and then choose the shipping ways you want.

 

Q5: ARE WE A TRUSTED MERCHANT ?

A5: Yes! Each product is be backed by our team of 200 staff. We especially cherish satisfaction and trust from customers, which are the foundation of our long-term development. We always make love gifts for you with love.

 

Q6:HOW TO DETERMINE MY RING SIZE?

A6:Do as following:

1. Find something to wrap around your finger.

2. Use a pen to make a mark where the end of the string meets.

3. Find a ruler and measure the string. Take your answer and subtract 9.3 from it. Round to either .0 or .5, and you got it!

 

Q7:HOW TO DETERMINE THE RIGHT CHAIN LENGTH?

A7: Take a long piece of string and loop it around your neck, close the string at the point on your chest you would like your necklace to sit, then open the string and measure it. That's the chain length you should select for your new necklace

Note: The total length of your customized jewelry will be the length of your selected chain plus the length of your name pendant.

 

Q8: HOW TO DETERMINE MY BANGLE SIZE?

A8:

Step 1:

Cut a thin strip of paper or thread

Bring your thumb and little finger together

Wrap where your hand is the widest

Make the spot where the paper/thread meets

Step 2:

Measure the length of the thread with your ruler

Use the following chart to determine your bangle size.