Return Policy

Return Policy

We wish you love your Joycenamenecklace products. But if you want to return or exchange, we will offer a intimate service up to 99 Days after you receive our products. Please notify us via e-mails(✉ obtain the corresponding return service.


Return Policy

  • New, unworn items can be returned to Joycenamenecklace within 99 days of delivery.
  • Your return shipment is free of charge in some cases.(Damaged or incorrect item at first). In other cases, you should bear the return shipping fee.

Please note that because all our personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.


Cancellation Policy

  • Once your order has been submitted we are immediately beginning the process of production of your personalized items.
  • If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact at
  • Cancellations will be processed on the day we receive your cancellation request.
  • Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.


    Please note that products already shipped cannot be cancelled or exchanged.


    Reasons for Failure to Return:

    • Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter that the appearance of your Joycenamenecklace product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
    • Items that have been resized, updated, and/or repaired do not qualify.
    • Products are damaged by misuse, mishandling, or poor maintenance.
    • Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
    •  Any orders received after 99 days from the delivered date.
    • Items which have been used and damaged within 99 days from the delivered date 


    Incorrect Item Received:

    If the item you received is incorrect, please contact us immediately. We will ship the correct item to you free of charge. Photo evidence of the received item may be required.


    Damaged Item:

    If the item you received becomes damaged or broken due to our error, contact us immediately. We will have a new replacement of the item shipped to you free of charge. Photo evidence of the damaged item may be required.


    Missing refunds:

    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next, contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at



    Return Service Procedure:

    • To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
    • Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
    • The returned item should be kept in its original condition in which you received them in. 
    • Return address (Please contact customer service for the return address).
    • Please make sure you provide us the tracking# and receipt after you return.


    Joycenamenecklace is located in

    Room 402, No.40-48 Xinhong Street, Liwan District, Guangzhou